FAQs & Troubleshooting
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218 Results
- 5106/12/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5206/12/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5306/12/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5406/12/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5506/12/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 5606/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5706/06/2023I cannot print using a HSe cassette.
- 5804/12/2023Where can I find my Brother printer's serial number?
- 5903/01/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 6003/01/2023How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 6101/10/2023Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6211/28/2022I cannot connect my printer to the wireless network with WPS when using WPA3.
- 6311/21/2022How can I connect my printer wirelessly?
- 6410/21/2022Using Web Based Management
- 6510/13/2022Where can I download the latest P-touch Editor for Mac?
- 6609/21/2022Getting ready to use your printer.
- 6706/28/2022How to install Brother software on a computer not connected to the Internet
- 6805/23/2022Print free-length labels with the set length (Linux®)
- 6905/18/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 7005/02/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7104/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 7204/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 7304/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7404/11/2022Install BRAdmin Professional 3
- 7504/05/2022Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 7603/31/2022How to delete the registry information and files related to the printer driver
- 7703/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7803/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7903/24/2022Share your printer in Windows 7 (Shared printer)
- 8003/24/2022Share your printer in Windows 10/Windows 8/Windows 8.1 (Shared printer)
- 8103/15/2022I can no longer print from my computer, even though I was able to print previously.
- 8203/07/2022Where can I download Brother iPrint&Label? (iPrint&Label)
- 8302/16/2022How can I print using Portrait? (iPrint&Label)
- 8402/16/2022Poor print quality when printing on narrow labels. (iPrint&Label)
- 8501/07/2022The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 8601/07/2022Open LBX files created in P-touch Editor in Pro Label Tool
- 8701/07/2022How to create serialized labels (Pro Label Tool)
- 8812/09/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 8912/09/2021How to use P-touch Library
- 9012/09/2021Using the Printer Setting Tool (for Windows)
- 9112/09/2021How do I update P-touch Editor?
- 9212/09/2021How do I update the firmware?
- 9312/09/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 9412/09/2021How do I transfer label templates with P-touch Transfer Express?
- 9511/15/2021How can I create a barcode label? (iPrint&Label)
- 9610/26/2021P-touch Editor crashes when I open it on my Mac.
- 9710/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9806/25/2021Using the Communication Settings (for Windows)
- 9906/25/2021How do I connect the printer to my computer via Wi-Fi® using an access point?
- 10002/24/2021Using the Printer Setting Tool (for Mac)