FAQs & Troubleshooting
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278 Results
- 5106/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5206/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5305/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5404/20/2022Uninstall the Brother Software and Drivers (Windows)
- 5504/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5604/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 5704/07/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5804/01/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 5904/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6003/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 6103/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6203/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6311/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 6411/10/2021Open the Control Panel (For Windows)
- 6510/14/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6610/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 6705/18/2021Scan a document using Brother iPrint&Scan. (macOS only)
- 6803/22/2021Low Temperature
- 6903/19/2021I get a TS error when trying to print on a wireless network.
- 7003/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7103/02/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7202/17/2021Set up your Brother machine on a wireless network.
- 7302/11/2021I am having an issue receiving faxes.
- 7412/29/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 7512/24/2020Printing/ Scanning with a mobile device
- 7610/15/2020Install PaperPort™ 12SE onto Windows 10.
- 7707/27/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 7807/16/2020Cannot print after a Windows 10 update (June 2020)
- 7907/06/2020Scan using XSane or GIMP (Linux)
- 8007/06/2020Important points for specifying the scan area (Linux)
- 8107/06/2020What driver package format is supported by my Linux distribution?
- 8206/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8305/13/2020Firewall port requirements of the Scan Key Tool (Linux)
- 8405/11/2020Enable the Brother machine's network interface.
- 8504/06/2020I installed scan-key-tool, but it does not work. (Linux)
- 8604/06/2020Delete a network scanner entry. (Linux)
- 8701/20/2020Ink Box Full / InkBox Full
- 8801/06/2020When I print images, the quality is not good (Linux)
- 8912/06/2019Where can I download Brother iPrint&Scan application for Mac?
- 9012/03/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9112/03/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9211/27/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9310/30/2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9410/30/2019Scan from the Brother iPrint&Scan application using Windows Phone.
- 9510/30/2019Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9610/29/2019Large characters are printed incorrectly. (Linux)
- 9710/29/2019The driver installation finished successfully but I cannot print. (Linux)
- 9810/23/2019To install the printer driver easily using a tool. (Linux)
- 9906/12/2019Uninstall printer drivers (Linux)
- 10005/23/2019Forward a fax to another fax machine when my machine has a mechanical problem.