FAQs & Troubleshooting
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289 Results
- 51Replace the toner cartridge
- 52I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 53The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 54Change the printer driver settings (Windows/macOS)
- 55I cannot print from my computer via network. (For Macintosh)
- 56I cannot print from my computer via network. (For Windows)
- 57I can print but cannot scan via network. (For Windows)
- 58The paper is skewed when it's printed.
- 59When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 60I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 61I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 62I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 63I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 64I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 65"Paper Jam Inside" error appears on the LCD. What should I do?
- 66Why doesn't the machine answer when receiving a call?
- 67Can I reduce the size of a received fax on this machine?
- 68My FAX/MFC will not Dial. Why?
- 69What can happen if the wrong paper is used in your machine.
- 70I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 71How do I clean the scanner glass?
- 72Uninstall the drivers. (Mac OS X 10.5)
- 73How can I improve the copy quality?
- 74I cannot install the driver when using the Driver Install Tool. (Linux)
- 75The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 76I am unable to print from a client PC to a printer on a print server. (Linux)
- 77The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 78I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 79Change the quality of the faxes I send (Fax Resolution).
- 80When I scan a document using ControlCenter, the scanned file size is too big.
- 81The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 82I cannot scan via USB. (Mac OS X)
- 83Scan multiple pages into one file instead of each scan being saved as a separate file.
- 84Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 85What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 86Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 87When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 88I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 89Which E-mail packages are compatible with ControlCenter3?
- 90How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 91What are the recommended specifications for the paper I should use on my product?
- 92"Paper Jam Tray" error appears on the LCD. What should I do?
- 93The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 94I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 95Can I confirm that the FAX was sent correctly?
- 96Can I use non-Brother or third party supplies with the Brother machine?
- 97What is the "Station ID" and how do I set it?
- 98I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 99What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 100When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.