FAQs & Troubleshooting
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284 Results
- 51I cannot make borderless prints.
- 52The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 53How do I clear Machine Error 46?
- 54I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 55When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 56I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 57Can I print using only the black ink cartridge when the Color cartridges have run out?
- 58I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 59Can third party ink be used to refill the ink cartridges?
- 60When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 61What kind of Media Adapter can I use?
- 62When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 63What is Distinctive Ring and how do I program it?
- 64I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 65The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 66Can I confirm that the FAX was sent correctly?
- 67When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 68Configure and use PC-FAX (CUPS) (Linux)
- 69Cannot print after a Windows 10 update (June 2020)
- 70How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 71How to identify your Operating System (OS).
- 72The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 73I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 74Can I program my Brother machine to forward the faxes I receive to another location?
- 75I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 76I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 77I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 78I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 79What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 80Can I still receive faxes or calls when the machine is switched off?
- 81Protect your Brother machine against unauthorised access over the network
- 82The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 83A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 84The edge of glossy paper is smudged.
- 85How many times will my Brother machine automatically redial a busy number?
- 86The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 87When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 88I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 89Scan a document from a Windows XP application
- 90Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 91Glossy Paper does not feed correctly. What can I do?
- 92Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 93I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 94What is the Network Shared printing?
- 95I cannot print from my computer via network. (For Macintosh)
- 96I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 97Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 98How do I clear the message "INK EMPTY" from the display?
- 99How do I clean the Scanner to improve the copy or fax quality?
- 100Is there a way to view how much ink is remaining?