FAQs & Troubleshooting
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146 Results
- 51I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 52Cannot print after a Windows 10 update (June 2020)
- 53How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 54How do I know which receive mode to select?
- 55I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 56Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 57How can I clear the "INK EMPTY" message?
- 58How do I print the received faxes that are stored in memory? (Fax Storage)
- 59Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 60I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 61How can I re-install the drivers?
- 62Why doesn't the machine answer when receiving a call?
- 63What does "COMM.ERROR" on the LCD display mean?
- 64What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 65I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 66The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 67Verify if the Brother machine has a dial tone
- 68When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 69Scan an image and insert it in a Windows XP application
- 70The keys on the control panel do not respond.
- 71Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 72What is Multi-Function Link Pro Suite?
- 73When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 74Install the built-in drivers (For Windows 8 and Windows 10)
- 75I can receive a fax, but cannot receive a telephone call.
- 76Windows 7 Support Information
- 77Is my Brother machine compatible with third party print servers?
- 78I cannot scan via USB. (Mac OS X)
- 79When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 80In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 81How do I clear a Machine Error 41, ME41 from the display?
- 82Scan a document in Windows 8 and Windows 10.
- 83Scan a document from a Windows XP application
- 84I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 85Clear the paper jam or printer jam.
- 86Can I print a report that will show a listing of faxes I sent and received?
- 87I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 88The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 89How can I improve poor print quality?
- 90How can I clear the "CHECK CARTRIDGE" error message?
- 91When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 92Can I confirm that the FAX was sent correctly?
- 93I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 94Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 95Do I need a telephone line to send and receive faxes with my Brother machine?
- 96My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 97Scan a document using "Scanner and Camera Wizard" in Windows XP
- 98Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 99I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 100How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?