FAQs & Troubleshooting
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249 Results
- 51Delete numbers stored in my Brother machine's Caller ID History.
- 52Locate files scanned with ControlCenter2 (For Macintosh)
- 53The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 54I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 55Can third party ink be used to refill the ink cartridges?
- 56When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 57Scan a document from a Windows Vista application
- 58When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 59Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 60"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 61Install PaperPort™ 12SE / 14SE onto Windows 10.
- 62Open the Status Monitor
- 63Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 64How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 65I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 66What driver package format is supported by my Linux distribution?
- 67Paper size settings are unavailable when I print from OpenOffice (Linux)
- 68I cannot send a fax using PC-FAX (Windows 10)
- 69Send a fax using PC-FAX with LPD/LPRng (Linux)
- 70When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 71Configure a cover page for PC-FAX.
- 72When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 73I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 74Is my Brother machine compatible with Windows Vista?
- 75When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 76When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 77Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 78Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 79Scan a document in Windows 8 and Windows 10.
- 80Where is the USB port on the machine?
- 81Paper Jam
- 82Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 83Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 84When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 85I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 86What is MFL-Pro Suite Software?
- 87I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 88I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 89Configure the Scan to Email Feature (Linux)
- 90"Offline" appears on the Status Monitor.
- 91Open the Control Panel (For Windows)
- 92I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 93How do I clear the message "Cannot Detect" from the display?
- 94My machine does regular cleaning cycles in the night. How can I correct this?
- 95Verify if the Brother machine has a dial tone
- 96When I print photos, the color quality is not good.
- 97When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 98Scan a document into ScanSoft™ PaperPort™ 11SE
- 99Why is it necessary for my machine to go through regular cleaning cycles?
- 100When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?