FAQs & Troubleshooting
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112 Results
- 51What is the difference between the toner cartridge and the drum unit?
- 52Scan a document and e-mail it as an attachment. (For Windows)
- 53Send a PC-FAX
- 54I cannot print from my computer via USB.
- 55Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 56When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 57When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 58Windows 10 Support Information
- 59Unable to Scan / Scan Unable
- 60Verify if the Brother machine has a dial tone
- 61When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 62Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 63How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 64A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 65"Offline" appears on the Status Monitor.
- 66Open the "Scanners and Cameras" and Properties.
- 67I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 68Scan a document and e-mail it as an attachment using the Scan button on my Brother machine
- 69Scan a document and e-mail it as an attachment (For Macintosh)
- 70I cannot scan via USB. (Mac OS X)
- 71In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 72Uninstall the drivers. (macOS 13 or greater)
- 73Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 74Cannot print after a Windows 10 update (June 2020)
- 75Send a fax using PC-FAX with LPD/LPRng (Linux)
- 76I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 77Install the built-in drivers (For Windows 8 and Windows 10)
- 78I cannot install the driver when using the Driver Install Tool. (Linux)
- 79I cannot install the Brother printer driver (macOS 11 or later)
- 80Check the firmware version.
- 81Is my Brother machine compatible with third party print servers?
- 82Scan and save a document in PDF format for Windows (Scan to File)
- 83Check the remaining life of my Brother machine's drum.
- 84Clean the Drum Unit.
- 85Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 86Where can I find my Brother machine's serial number?
- 87Clean the scanner to improve the copy or fax quality.
- 88Uninstall the Brother Software and Drivers (Windows)
- 89I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 90Configure and use PC-FAX (CUPS) (Linux)
- 91Where can I download Brother iPrint&Scan application for Mac?
- 92"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 93I cannot view the HTML format manual (web manual).
- 94A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 95Send an image file as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows)
- 96Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 97Why doesn't my Brother machine have a dial tone?
- 98Scan a document in Mac OS X 10.7.
- 99Scan a document in Windows 8 and Windows 10.
- 100I am experiencing problems sending a fax.