FAQs & Troubleshooting
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109 Results
- 5106/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 5206/12/2023How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 5311/18/2022I cannot use some functions in BRAdmin Professional 4.
- 5409/02/2022I cannot connect my machine to the wireless network.
- 5506/28/2022How to install Brother software on a computer not connected to the Internet
- 5605/09/2022Using the CommTool (for Windows)
- 5704/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5804/18/2022How to update the firmware
- 5902/10/2022BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 6012/13/2021The label wraps around the platen roller when using the cutter.
- 6112/13/2021How to adjust the cut position (For Windows)
- 6212/13/2021How to set the Direct Thermal or Thermal Transfer Print Methods
- 6312/10/2021How to execute the printer configuration (Self-test) to debug
- 6412/10/2021How to reset the printer settings by directly operating the printer
- 6512/10/2021How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 6612/10/2021How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 6710/05/2021I cannot print barcodes correctly using BarTender.
- 6803/29/2021How to transfer the print programs or templates using FBPL commands
- 6903/04/2021How to install the Windows driver via Wi-Fi®/ wired network
- 7003/02/2021When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 7103/02/2021How can I connect the printer to my mobile device via Wi-Fi® ?
- 7203/02/2021Printed barcodes cannot be read.
- 7303/02/2021How do I reset Wi-Fi® setting?
- 7401/29/2021How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 7501/29/2021How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 7601/29/2021How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 7701/29/2021How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 7810/28/2020How to install the Windows driver via Wi-Fi®/ wired network
- 7910/28/2020Unnecessary data such as ASCII data are printed.
- 8010/27/2020Printing the printer configuration (Self-test)
- 8108/28/2020How to update firmware to all printers on the same subnet at the same time
- 8206/24/2020The left or right side of the label is not printed correctly.
- 8306/24/2020The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 8406/24/2020The printed label is wrinkled.
- 8506/24/2020How to clean the Print Head
- 8606/24/2020How to clean the Platen Roller
- 8706/24/2020The print quality is poor.
- 8806/24/2020How do I clean / maintain my printer?
- 8906/24/2020The power indicator does not light.
- 9006/24/2020The printed label contains gray lines.
- 9105/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9202/20/2020When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 9302/19/2020I cannot install the Windows driver.
- 9402/19/2020Printing is not possible.
- 9502/19/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 9602/19/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 9702/19/2020The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 9812/11/2019Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 9906/10/2019How do I uninstall the printer driver?
- 10006/10/2019Where can I find the printer's network settings, such as IP address?