FAQs & Troubleshooting
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215 Results
- 51The printer status is Offline or Paused.
- 52Clean the Drum Unit
- 53Secure Print (Macintosh)
- 54Secure Print (Windows®)
- 55Paper is Jammed in the 2-sided Tray
- 56Paper is Jammed in the Paper Tray
- 57Envelope creases
- 58Replace Drum
- 59Install the optional lower tray
- 60Clean the Machine
- 61How to use Driver Deployment Wizard(only available for Windows)
- 62I cannot find some options in the Print dialog box (macOS 11 or later)
- 63Cannot print after a Windows 10 update (June 2020)
- 64I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 65I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 66I cannot print on a wireless (Wi-Fi) network (Windows)
- 67After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 68Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 69Import a Certificate and Private Key
- 70Check the Remaining Life of Parts
- 71Delete print jobs from the print queue.
- 72Download a file from the "Downloads" section and save it to Windows 8 computer.
- 73I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 74Printing/ Scanning with a mobile device
- 75Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 76Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 77How to identify your Operating System (OS).
- 78Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 79Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 80Discover the MAC address of the Brother network card
- 81Print both sides of paper or a booklet automatically
- 82What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 83Toner Low or Prepare New Toner Cartridge
- 84Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 85Drum End Soon
- 86Lines across the page
- 87Print the Network Configuration Report
- 88The downloaded driver's name is different from my machine's name. (Linux)
- 89Uninstall printer drivers (Linux)
- 90Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 91Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 92My Brother machine is unresponsive.
- 93Reset the Drum Counter
- 94My Brother machine could not be found over the network when I installed drivers on my computer.
- 95What is the Network Shared printing?
- 96Clean the Paper Pick-up Rollers
- 97When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 98Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 99White lines down the page
- 100Print as a Booklet (Windows®)