FAQs & Troubleshooting
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215 Results
- 5107/19/2022Print as a Booklet (Windows®)
- 5207/19/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 5306/30/2022Check the Node Name of the Brother machine
- 5406/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5506/20/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5606/09/2022Access Web Based Management
- 5706/09/2022Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 5805/31/2022Print on Both Sides of the Paper (Windows®)
- 5905/09/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6004/20/2022Uninstall the Brother Software and Drivers (Windows)
- 6104/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6204/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6304/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 6404/01/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6503/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6603/17/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6703/10/2022Drum !
- 6812/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 6911/15/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 7011/15/2021Set up your Brother machine on a wireless network.
- 7111/10/2021Open the Control Panel (For Windows)
- 7210/14/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7310/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7403/31/2021I cannot find some options in the Print dialog box (macOS 11 or later)
- 7503/19/2021I get a TS error when trying to print on a wireless network.
- 7603/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7703/02/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7801/08/2021How do I print since Google Cloud Print is discontinued?
- 7912/24/2020Printing/ Scanning with a mobile device
- 8012/24/2020Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 8109/14/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8207/16/2020Cannot print after a Windows 10 update (June 2020)
- 8307/16/2020Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 8407/06/2020What driver package format is supported by my Linux distribution?
- 8506/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8606/02/2020Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8705/11/2020Enable the Brother machine's network interface.
- 8803/19/2020Check the remaining ink or toner level (Linux)
- 8902/27/2020Load and Print Thick Paper Using the Paper Tray
- 9002/26/2020Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray
- 9102/26/2020Use the Store Print Log to Network's Error Detection Setting
- 9202/26/2020Send an Email Securely Using SSL TLS
- 9302/26/2020Send an Email with User Authentication
- 9402/26/2020Manage Multiple Certificates
- 9502/26/2020Step by Step Guide for Creating and Installing a Certificate
- 9602/26/2020Configure Secure Function Lock 3.0 Using Web Based Management
- 9702/26/2020Set Auto Power Off Mode
- 9802/26/2020Check the Remaining Life of Parts
- 9902/26/2020Reset the Drum Counter
- 10002/26/2020Load and Print on Envelopes Using the MP Tray