FAQs & Troubleshooting
![]() |
Popular |
116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51What is the difference between the toner cartridge and the drum unit?
- 52When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 53I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 54I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 55I cannot install Brother drivers on Debian 10 or later (Linux)
- 56What driver package format is supported by my Linux distribution?
- 57When I print images, the quality is not good (Linux)
- 58The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 59Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 60The driver installation finished successfully but I cannot print. (Linux)
- 61I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 62To install the printer driver easily using a tool. (Linux)
- 63I cannot print using my Brother machine on a wired network (Windows/macOS)
- 64Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 65Wrong Toner or Wrong Toner Cartridge
- 66Update the Driver or Firmware for your Brother machine
- 67After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 68Control Printer Driver settings (only available for Windows)
- 69Access Web Based Management *
- 70Reset the Drum Counter *
- 71I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 72Install the Brother Mobile Connect application (for mobile device)
- 73Check the firmware version.
- 74Protect your Brother machine against unauthorised access over the network
- 75"Offline" appears on the Status Monitor. (Windows)
- 76Open the Status Monitor (Windows)
- 77Delete print jobs from the print queue.
- 78I cannot find some option in the Printing preferences. (For Windows)
- 79Open the Control Panel (For Windows)
- 80The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 81I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 82What is Toner Continue Mode?
- 83Print the WLAN Report *
- 84Supported models of Universal Printer Driver for PCL
- 85Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 86I cannot print from my computer via USB.
- 87Cartridge Error
- 882-sided Disable or 2-sided Disabled
- 89The printer status is Offline or Paused.
- 90Cannot Detect
- 91I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 92Clean the Drum Unit *
- 93Size Error DX
- 94My Brother machine has no power.
- 95Poor fixing
- 96In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 97Drum !
- 98Toner specks
- 99Paper is Jammed in the 2-sided Tray *
- 100(Video) Paper is Jammed in the 2-sided Tray