FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 5103/27/2023Change the printer driver settings (Windows)
- 5203/27/2023"Offline" appears on the Status Monitor. (Windows)
- 5302/20/2023Enable the Brother machine's network interface.
- 5402/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 5501/31/2023Out of Memory
- 5601/23/2023The printer status is Offline or Paused.
- 5712/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 5812/13/2022How to identify your Operating System (OS).
- 5910/20/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 6010/20/2022Install the Brother Mobile Connect application (for mobile device)
- 6109/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 6209/27/2022What is the default password for my BRAdmin or Web Based Management?
- 6308/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 6408/09/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6507/28/2022Update the Driver or Firmware for your Brother machine
- 6606/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6704/25/2022Where can I find my Brother machine's serial number?
- 6804/20/2022Uninstall the Brother Software and Drivers (Windows)
- 6904/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7004/11/2022Wireless setup is requesting a WPS PIN to complete the setup
- 7104/11/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 7204/11/2022Control Printer Driver settings (only available for Windows)
- 7304/11/2022Cannot Print ##
- 7403/24/2022I cannot find some option in the Printing preferences. (For Windows)
- 7503/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7603/10/2022Drum !
- 7712/15/2021I cannot connect my machine to a Windows 11 computer via USB.
- 7811/29/2021A security warning appears when accessing Web Based Management via HTTPS.
- 7911/29/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 8011/10/2021Open the Control Panel (For Windows)
- 8110/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 8203/19/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8302/16/2021I cannot print full-page photos or images using Email Print.
- 8402/03/2021Use Universal Print (Windows)
- 8501/26/2021Can I send a print job to multiple machine email addresses using Email Print?
- 8607/06/2020What driver package format is supported by my Linux distribution?
- 8706/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8806/02/2020Open the Status Monitor (Windows)
- 8903/19/2020Check the remaining ink or toner level (Linux)
- 9001/06/2020When I print images, the quality is not good (Linux)
- 9112/25/2019Protect your Brother machine against unauthorised access over the network
- 9212/06/2019Where can I download Brother iPrint&Scan application for Mac?
- 9312/03/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9412/03/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9511/27/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9610/29/2019Large characters are printed incorrectly. (Linux)
- 9710/29/2019The driver installation finished successfully but I cannot print. (Linux)
- 9810/23/2019To install the printer driver easily using a tool. (Linux)
- 9904/25/2019No Toner
- 10001/24/2019I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)