FAQs & Troubleshooting
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Latest |
153 Results
- 5103/25/2016What is the difference between the toner cartridge and the drum unit?
- 5203/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5303/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 5403/25/2016What is the Network Shared printing?
- 5503/25/2016Can I print from or scan to Android™ Smartphone?
- 5603/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 5703/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5803/23/2016What can happen if the wrong paper is used in your machine.
- 5911/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6011/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 6111/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 6211/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6309/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 6406/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6501/29/2014I cannot print from Mac OS X.
- 6601/27/2014Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 6701/27/2014How do I clean the corona wire of the drum unit?
- 6805/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6905/17/2013Windows 7 Support Information
- 7005/16/2013Why are the alarm and data lights on?
- 7105/15/2013Paper Feed Problems
- 7205/15/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 7305/15/2013My Brother machine misfeeds paper.
- 7405/14/2013Why are the alarm and data lights blinking?
- 7505/14/2013Why are the ready and alarm lights blinking?
- 7605/14/2013How can I change the IP address?
- 7705/13/2013Printouts have a curl or wave.
- 7805/10/2013Printouts have wrinkles or creases.
- 7905/10/2013Black toner marks appear across the page.
- 8005/10/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 8105/10/2013White lines appears down the page.
- 8205/10/2013Lines appears across the page.
- 8305/10/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 8405/10/2013What do the LED indications mean?
- 8505/09/2013Printouts are with gray background.
- 8605/09/2013Printouts are faint.
- 8705/09/2013How do I clear paper jams?
- 8805/08/2013The image is ghosted.
- 8905/01/2013The printed letters are slanted, positioned incorrectly.
- 9004/26/2013White spots appear in areas of dense black printing.
- 9104/26/2013Vertical black lines appear on the printout.
- 9204/25/2013Output sheets are completely black.
- 9305/08/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 9403/20/2012Why does the Drum LED light?
- 9503/20/2012Replace the drum unit.
- 9603/19/2012Replace the toner cartridge.
- 9711/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9811/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9910/31/2011I updated the Web BRAdmin and cannot enable the logging function.
- 10009/26/2011Print on envelopes.