FAQs & Troubleshooting
Latest |
162 Results
- 5101/24/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 5201/24/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 5312/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 5411/20/2018Delete the faxes stored in my Brother machine's memory.
- 5510/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5607/05/2018Windows 7 Support Information
- 5703/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5803/25/2016Can I print from or scan to Android™ Smartphone?
- 5903/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6003/24/2016Is my Brother machine compatible with third party print servers?
- 6103/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 6203/23/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 6311/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 6405/15/2015Set the date and time
- 6505/11/2015How do I load 10 x 15 Glossy paper into my machine?
- 6605/11/2015I cannot pull the paper tray out of my machine. What can I do?
- 6705/11/2015The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 6805/11/2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 6905/11/2015When printing from my Apple Mac OS X, the print is coming out mirrored.
- 7005/11/2015The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 7105/11/2015One or more of my colors are not printing (blank). What can I do?
- 7205/11/2015Glossy Paper does not feed correctly. What can I do?
- 7305/11/2015When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 7405/11/2015What is the "Station ID" and how do I set it?
- 7505/11/2015I'm using Windows and the print speed is too slow. What can I do?
- 7605/11/2015Why can't I print when an ink cartridge is empty?
- 7705/11/2015Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 7805/11/2015Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7905/11/2015Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 8012/17/2014Send a fax
- 8111/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 8211/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8309/19/2014Why doesn't my Brother machine have a dial tone?
- 8406/04/2014The edge of glossy paper is smudged.
- 8502/20/2014Check the firmware version.
- 8601/27/2014Improve poor print quality.
- 8701/27/2014How do I replace the Ink Cartridge?
- 8801/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 8905/15/2013How do I clear the message "Searching for Base Unit (Base Unit not detected)"?
- 9005/15/2013I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 9105/15/2013I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 9205/14/2013How do I clear the message "INK EMPTY" from the display?
- 9305/13/2013How do I re-install the drivers?
- 9404/25/2013Verify if the Brother machine has a dial tone
- 9504/25/2013I am experiencing problems sending a fax.
- 9604/25/2013Why doesn't the machine answer when receiving a call?
- 9704/25/2013Clear the message "Awaiting Redial"
- 9801/28/2013The keys on the control panel do not respond.
- 9911/19/2012I cannot make borderless prints.
- 10007/30/2012When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?