FAQs & Troubleshooting
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182 Results
- 5101/24/2019I want to print using CUPS while keeping SELinux enabled. (Linux)
- 5201/24/2019I am unable to print from a client PC to a printer on a print server. (Linux)
- 5301/24/2019I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 5412/20/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 5510/17/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5607/30/2018I cannot print from my computer via network. (For Windows)
- 5707/05/2018Windows 7 Support Information
- 5810/27/2017I cannot print from my computer via network. (For Macintosh)
- 5910/27/2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 6003/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6103/25/2016Verify the Brother machine connected to the Wired Network (For Macintosh)
- 6203/25/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 6303/25/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 6403/25/2016What is the Network Shared printing?
- 6503/25/2016Discover the MAC address of the Brother network card
- 6603/25/2016Can I print from or scan to Android™ Smartphone?
- 6703/25/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 6803/24/2016Is my Brother machine compatible with third party print servers?
- 6903/24/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 7003/23/2016What is the BRAdmin Professional software used for?
- 7111/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 7205/11/2015Why does the "No Response/Busy" message appear on my Brother machine?
- 7304/21/2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7404/03/2015"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 7512/16/2014How do I adjust the number of times my Brother machine rings before it answers?
- 7612/15/2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 7709/19/2014Why doesn't my Brother machine have a dial tone?
- 7806/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 7906/04/2014When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 8006/04/2014The edge of glossy paper is smudged.
- 8102/20/2014Check the firmware version.
- 8202/17/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 8301/27/2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 8401/27/2014I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8501/27/2014How can I improve poor print quality?
- 8601/27/2014How do I replace the Ink Cartridge?
- 8701/27/2014What is the "Station ID" and how do I set it?
- 8801/20/2014How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 8901/17/2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 9011/26/2013I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 9110/23/2013I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 9205/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9305/14/2013How can I clear the "INK EMPTY" message?
- 9405/14/2013I am experiencing problems sending a fax, what can I do?
- 9505/13/2013How can I re-install the drivers?
- 9605/10/2013Why doesn't the machine answer when receiving a call?
- 9704/25/2013Verify if the Brother machine has a dial tone
- 9804/25/2013Clear the message "Awaiting Redial"
- 9901/28/2013The keys on the control panel do not respond.
- 10001/08/2013How do I know the current network configuration?