FAQs & Troubleshooting
Latest |
108 Results
- 5106/29/2012What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 5205/14/2012Send a fax
- 5303/08/2012Clear the paper jam or printer jam.
- 5411/04/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 5511/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 5611/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 5709/26/2011When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 5808/31/2011I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 5908/29/2011I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 6002/15/2011Do I need a telephone line to send and receive faxes with my Brother machine?
- 6111/08/2010When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6210/26/2010When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 6309/17/2010In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 6406/15/2010I can receive a fax, but cannot receive a telephone call.
- 6504/13/2010Functions supported in the Windows 7 built-in drivers
- 6603/31/2010When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 6702/10/2010I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6802/09/2010My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 6908/21/2009I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 7005/22/2009How do I clear a Machine Error 41, ME41 from the display?
- 7105/21/2009What does "MACHINE ERROR XX" mean?
- 7201/27/2009How do I know which receive mode to select?
- 7312/16/2008I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 7412/16/2008What does "COMM.ERROR" on the LCD display mean?
- 7512/12/2008How can I clear the "PLS OPEN COVER" error message on LCD?
- 7612/04/2007I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 7708/20/2007Can I print using only the black ink cartridge when the Color cartridges have run out?
- 7807/19/2007What is Distinctive Ring and how do I program it?
- 7906/26/2007Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 8006/01/2007When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 8102/07/2007I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8209/21/2006How do I clear the message "MFC is Busy" or "Connect Failure"?
- 8308/24/2006Can I print a report that will show a listing of faxes I sent and received?
- 8408/24/2006How do I store received faxes in memory?
- 8508/24/2006Where can I find the serial number for my unit?
- 8608/24/2006How do I program the date and time?
- 8708/24/2006How do I clean the Scanner to improve the copy or fax quality?
- 8808/24/2006I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 8908/24/2006Is there any way to reduce Ink consumption?
- 9008/24/2006Why are my sent faxes always received with a black vertical line down the page?
- 9108/24/2006Can I confirm that the FAX was sent correctly?
- 9208/24/2006Can I reduce the size of a received fax on this machine?
- 9308/24/2006How can I configure Windows® XP to send faxes?
- 9408/24/2006I'm using Windows®. Print speed is too slow. What can I do?
- 9508/21/2006Why can't I print when an ink cartridge is empty?
- 9608/21/2006Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9708/21/2006Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 9808/18/2006When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 9905/24/2006I cannot receive a color fax. Why?
- 10005/11/2006How do I replace the Ink Cartridge?