FAQs & Troubleshooting
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174 Results
- 51Change the printer driver settings (Windows/macOS)
- 52Load paper in the paper tray
- 53(Video) Load an Envelope
- 54Download a file from the "Downloads" section and save it to Windows 8 computer.
- 55When I scan a document using ControlCenter, the scanned file size is too big.
- 56Unable to Print XX
- 57I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 58To install the printer driver easily using a tool. (Linux)
- 59"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 60The edge of glossy paper is smudged.
- 61Wrong Paper Size / Wrong Paper
- 62I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 63The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 64The driver installation finished successfully but I cannot print. (Linux)
- 65I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 66Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 67Scan multiple pages into one file instead of each scan being saved as a separate file.
- 68I cannot make borderless prints.
- 69I installed scan-key-tool, but it does not work. (Linux)
- 70I am unable to print from a client PC to a printer on a print server. (Linux)
- 71Scan a document and e-mail it as an attachment (For Macintosh)
- 72Unable to Print 7X
- 73High Temperature
- 74My machine does regular cleaning cycles in the night. How can I correct this?
- 75Is my Brother machine compatible with Windows Vista?
- 76Can third party ink be used to refill the ink tanks?
- 77When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 78Out of Memory
- 79Where can I download Brother iPrint&Scan application for Mac?
- 80A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 81Scan a document and e-mail it as an attachment. (For Windows)
- 82When I make a copy the image or text is cut off.
- 83I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 84The downloaded driver's name is different from my machine's name. (Linux)
- 85The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 86I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 87Install BookScan & Whiteboard Suite onto Windows 10.
- 88Make a two-sided copy of an ID card.
- 89Make copies using my Brother machine.
- 90Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 91My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 92Delete a network scanner entry. (Linux)
- 93Uninstall Scan-key-tool. (Linux)
- 94I want to print using CUPS while keeping SELinux enabled. (Linux)
- 95Firewall port requirements of the Scan Key Tool (Linux)
- 96Check the firmware version.
- 97When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 98Is there any way to reduce Ink consumption?
- 99When I print images, the quality is not good (Linux)
- 100Uninstall printer drivers (Linux)