FAQs & Troubleshooting
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284 Results
- 51Tips for copy/scanning and preventing document jams
- 52Locate files scanned with ControlCenter3 (For Windows)
- 53The printer status is Offline or Paused.
- 54I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 55I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 56Spots are printed at 75mm.
- 57Can I print from DOS applications?
- 58Colors are light or unclear on the whole page.
- 59What can happen if the wrong paper is used in your machine.
- 60I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 61The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 62Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 63I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 64I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 65Is my Brother machine compatible with Windows Vista?
- 66What kind of memory can I use?
- 67Color around the edge of printing is incorrect.
- 68Nothing is printed on the page or some colors are missing.
- 69Cannot print after a Windows 10 update (June 2020)
- 70The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 71Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 72Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 73I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 74The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 75The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 76I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 77When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 78When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 79How do I replace the belt unit?
- 80How do I clear the message "Jam Rear" from the LCD display?
- 81How do I clear the message "Jam MP Tray" from the LCD display?
- 82Colored lines appear across the page.
- 83The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 84My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 85I cannot install Brother drivers on Debian 10 or later (Linux)
- 86When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 87Scan from the Brother iPrint&Scan application using Windows Phone.
- 88Can I use AirPrint with my Brother machine?
- 89How to identify your Operating System (OS).
- 90Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 91Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 92When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 93Printouts have toner scatter or toner stain.
- 94I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 95White lines or bands or ribbing appear across the page.
- 96When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 97When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 98Replace the toner cartridge
- 99I'm using Macintosh. What is the PreScan option used for?
- 100White spots or hollow print appears.