FAQs & Troubleshooting
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242 Results
- 51I cannot feed the paper from the Photo Paper Tray.
- 52Which E-mail packages are compatible with ControlCenter3?
- 53Can third party ink be used to refill the ink cartridges?
- 54When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 55I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 56When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 57The downloaded driver's name is different from my machine's name. (Linux)
- 58Protect your Brother machine against unauthorised access over the network
- 59Download a file from the "Downloads" section and save it to Windows 8 computer.
- 60Change the printer driver settings (Windows/macOS)
- 61The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 62How do I clear Machine Error 46?
- 63I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 64I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 65When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 66I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 67How do I start ControlCenter3?
- 68I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 69When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 70What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 71When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 72When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 73How to identify your Operating System (OS).
- 74I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 75When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 76When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 77Is there any way to reduce Ink consumption?
- 78I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 79Delete a network scanner entry. (Linux)
- 80Uninstall Scan-key-tool. (Linux)
- 81I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 82I want to print using CUPS while keeping SELinux enabled. (Linux)
- 83Use the Network Connection Repair Tool (Windows)
- 84Discover the MAC address of the Brother network card
- 85The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 86Scan an image and insert it in a Windows XP application
- 87I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 88I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 89I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 90I am sharing my Brother machine. I can print but cannot scan.
- 91Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 92My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 93When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 94I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 95Scan a document from a Windows Vista application
- 96How do I clear the message "PAPER JAM" from the display?
- 97Where can I find my Brother machine's serial number?
- 98The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 99I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 100I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.