FAQs & Troubleshooting
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210 Results
- 51When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 52Where is the USB port on the machine?
- 53I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 54Check the firmware version.
- 55Windows 7 Support Information
- 56Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 57Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 58My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 59I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 60Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 61Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 62Command List of brscan. (Linux)
- 63Configure scan settings without administrator privileges (Linux)
- 64Open the Status Monitor
- 65Open the "Scanners and Cameras" and Properties.
- 66Uninstall the drivers. (Mac OS X 10.5)
- 67Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 68I installed scan-key-tool, but it does not work. (Linux)
- 69Delete a network scanner entry. (Linux)
- 70I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 71When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 72Can I print directly onto DVDs or CDs?
- 73How do I clear the message "Cannot Detect" from the display?
- 74Where can I get FaceFilter Studio and what can I do with this application?
- 75When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 76One or more of my colors are not printing (blank). What can I do?
- 77I'm using Macintosh. What is the PreScan option used for?
- 78The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 79I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 80When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 81When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 82Why is it necessary for my machine to go through regular cleaning cycles?
- 83Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 84I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 85When I print images, the quality is not good (Linux)
- 86Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 87I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 88Firewall port requirements of the Scan Key Tool (Linux)
- 89Install the built-in drivers (For Windows 8 and Windows 10)
- 90I cannot make borderless prints.
- 91"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 92My machine does regular cleaning cycles in the night. How can I correct this?
- 93When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 94The ink cartridges run out very quickly. Is there any reason for that?
- 95When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 96Scan a document in Mac OS X 10.7.
- 97Scan a document using "Scanner and Camera Wizard" in Windows XP
- 98When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 99Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 100Where can I find my Brother machine's serial number?