FAQs & Troubleshooting
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170 Results
- 5106/12/2023How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 5206/12/2023How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 5306/12/2023How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 5406/12/2023My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 5506/12/2023What is the Label List? (P-touch Editor 5.x for Windows)
- 5606/12/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 5706/12/2023How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5806/12/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5906/12/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 6006/12/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 6106/12/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 6206/12/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 6306/12/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 6406/12/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 6506/12/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 6606/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 6706/02/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6804/12/2023Where can I find my Brother printer's serial number?
- 6902/07/2023I cannot print via USB on Ubuntu 20.04 or later or on its derivative (Linux)
- 7002/07/2023The front margin does not match the print settings.
- 7102/07/2023How to change the Media Roll Holder
- 7202/07/2023How to apply setting changes to multiple printers (for Windows)
- 7302/07/2023The battery cannot be charged.
- 7402/07/2023How to attach the Belt Clip
- 7502/07/2023The LED indicator or the LCD is not lit.
- 7602/07/2023The printed label length is not as expected.
- 7702/07/2023Using P-touch Template Settings
- 7802/07/2023How do I disable broadcasting the printer to AirPrint-compatible devices?
- 7902/07/2023Using the Communication Settings (for Windows)
- 8002/07/2023Using the Device Settings (for Windows)
- 8102/07/2023The error message "Failed to apply settings. Check that the correct model is connected and that the unit is correctly connected and turned on." appears.
- 8202/07/2023How to identify the printer's firmware version
- 8302/07/2023How to charge the rechargeable Li-ion battery
- 8402/07/2023How to install the rechargeable Li-ion battery
- 8502/07/2023What do the indicator lights mean?
- 8602/07/2023How do I connect the printer to my computer using a USB cable?
- 8702/07/2023The print quality is poor.
- 8802/07/2023How do I clean my printer?
- 8902/07/2023Will my printer automatically turn itself off?
- 9002/07/2023How do I insert/change the paper or label roll?
- 9102/07/2023How do I initialize and clear the printer to factory default settings?
- 9202/07/2023Why doesn't my printer turn on when the Power button is pressed?
- 9306/28/2022How to install Brother software on a computer not connected to the Internet
- 9405/18/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 9505/09/2022How can I change the IP address in order to use the product in a different network environment?
- 9605/02/2022How do I connect the printer and my mobile device via Bluetooth®?
- 9704/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 9804/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 9904/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10003/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.