FAQs & Troubleshooting
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76 Results
- 5103/30/2022The printer does not turn on, so I cannot print.
- 5203/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 5303/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 5412/15/2021I cannot connect my printer to a Windows 11 computer via USB.
- 5512/09/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 5612/09/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 5712/09/2021How do I transfer label templates with P-touch Transfer Express?
- 5810/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5911/26/2020How do I clean the platen roller?
- 6005/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 6105/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 6205/13/2020How can I create a table and join cells? (P-touch Editor 5.x for Windows)
- 6305/13/2020There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 6405/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 6512/09/2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 6612/09/2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 6712/09/2019Some of the print options in OpenOffice do not work. (Linux®)
- 6812/09/2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 6910/16/2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 7010/16/2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 7110/15/2019How to identify the printer's firmware version
- 7210/10/2019How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 7303/12/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 7402/01/2019How do I switch to and use the mass storage mode?
- 7504/20/2018When printing from an application, the application's "Collate" setting does not work correctly.
- 7605/15/2017I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.