FAQs & Troubleshooting
![]() |
Popular |
138 Results
- 51Wrong Ink Cartridge
- 52Delete print jobs from the print queue.
- 53Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 54Cannot Scan XX or Unable to Scan XX
- 55Discover the MAC address of the Brother network card
- 56I cannot print from my computer via USB.
- 57Printer Locked
- 58The printer status is Offline or Paused.
- 59Paper Size Mismatch
- 60In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 61Document Jam
- 62Reset the Network Settings to Factory Default
- 63What is the recommended paper?
- 64I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 65Where can I download Brother iPrint&Scan application for Mac?
- 66My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 67Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 68Update the Driver or Firmware for your Brother machine
- 69What is the default password for my Brother machine?
- 70I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 71I cannot install the driver when using the Driver Install Tool. (Linux)
- 72I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 73Configure and use PC-FAX (CUPS) (Linux)
- 74Cannot print after a Windows 10 update (June 2020)
- 75Check the remaining ink or toner level (Linux)
- 76When I print images, the quality is not good (Linux)
- 77The downloaded driver's name is different from my machine's name. (Linux)
- 78Send a fax using PC-FAX with LPD/LPRng (Linux)
- 79Firewall port requirements of the Scan Key Tool (Linux)
- 80I cannot print using my Brother machine on a wired network (Windows/macOS)
- 81I cannot print on a wireless (Wi-Fi) network (Windows)
- 82Remove Paper Scraps
- 83Remove Paper Scraps Jammed in the ADF
- 84Document is Jammed inside the ADF Unit
- 85When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 86Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 87Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 88Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 89Cannot Print XX or Print Unable XX
- 90I cannot scan via network.
- 91Clean the Paper Pick-up Rollers for Paper Tray #1
- 92When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 93I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 94I cannot connect my machine to a Windows 11 computer via USB.
- 95I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 96When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 97Configure the Scan to Email Feature (Linux)
- 98Change the brscan5 scan settings using XSane (Linux)
- 99I installed scan-key-tool, but it does not work. (Linux)
- 100Document is Jammed in the Bottom of the ADF Unit