FAQs & Troubleshooting
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340 Results
- 51Discover the MAC address of the Brother network card
- 52When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 53Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 54The paper is skewed when it's printed.
- 55Carry out calibration to improve the color density
- 56Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 57I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 58I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 59Jam Tray
- 60Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 61Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 62Adjust color settings by using the custom setting in the printer driver
- 63The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 64Colors are light or unclear on the whole page
- 65I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 66White spots or hollow print
- 67I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 68I cannot save a file downloaded from the Brother support website (For Windows)
- 69Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 70Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 71I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 72I keep getting the error message "Authenticate Err (Authentication error)".
- 73How do I know which receive mode to select?
- 74Belt End Soon
- 75Toner Low
- 76When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 77Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 78Jam Inside
- 79What is Distinctive Ring and how do I program it?
- 80What kind of memory can I use?
- 81Why doesn't the machine answer when receiving a call?
- 82Can I print from DOS applications?
- 83What is the recommended paper?
- 84Print on envelopes, labels or thick paper from the Manual feed slot
- 85I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 86I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 87I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 88When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 89When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 90I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 91Set up your Brother machine on a wireless network.
- 92I cannot print using my Brother machine on a wireless network (Windows)
- 93I cannot print using my Brother machine on a wireless network (Mac)
- 94Install PaperPort™ 12SE / 14SE onto Windows 10.
- 95Enable the Brother machine's network interface.
- 96Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 97I cannot find some option in the Printing preferences. (For Windows)
- 98The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 99A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 100I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.