FAQs & Troubleshooting
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331 Results
- 51I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 52I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 53Which E-mail packages are compatible with ControlCenter3?
- 54How do I clear the message "Jam Duplex" from the LCD?
- 55How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 56How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 57My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 58Configure and use PC-FAX (CUPS) (Linux)
- 59What driver package format is supported by my Linux distribution?
- 60ControlCenter3 displays a blank screen at startup (Windows)
- 61I cannot save a file downloaded from the Brother support website (For Windows)
- 62Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 63Use the Universal Printer Driver for PCL
- 64Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 65The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 66Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 67The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 68I keep getting the error message "Authenticate Err (Authentication error)".
- 69I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 70Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 71Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 72The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 73Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 74I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 75When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 76Is my Brother machine compatible with Windows Vista?
- 77Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 78Transfer faxes to the PC when my machine has a mechanical problem
- 79When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 80When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 81Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 82White lines down the page
- 83Line across the page
- 84White lines across the page
- 85What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 86Can I print from DOS applications?
- 87Gray background
- 88I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 89How do I install the Optional Tray Unit?
- 90The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 91Install the built-in drivers (For Windows 8 and Windows 10)
- 92Change or delete an existing One Touch or Speed Dial number.
- 93Replace the drum unit.
- 94I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 95Cannot print after a Windows 10 update (June 2020)
- 96Large characters are printed incorrectly. (Linux)
- 97Print command (LPR) (Linux)
- 98When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 99I installed scan-key-tool, but it does not work. (Linux)
- 100Important points for specifying the scan area (Linux)