FAQs & Troubleshooting
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- 51Forward a fax to another fax machine when my machine has a mechanical problem.
- 52I cannot install Brother drivers on Debian 10 or later (Linux)
- 53Wireless setup is requesting a WPS PIN to complete the setup
- 54Protect your Brother machine against unauthorised access over the network
- 55Delete print jobs from the print queue.
- 56Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 57I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 58Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 59Preview the faxes I receive before I print them.
- 60How many times will my Brother machine automatically redial a number?
- 61The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 62When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 63When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 64I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 65What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 66How do I load envelopes into my machine?
- 67ControlCenter3 displays a blank screen at startup (Windows)
- 68Enable the Brother machine's network interface.
- 69Download a file from the "Downloads" section and save it to Windows 8 computer.
- 70Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 71I still receive the error message "Paper Jam" after I removed the jammed paper.
- 72The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 73Scan multiple pages into one file instead of each scan being saved as a separate file.
- 74Can I restrict access to certain operations on my Brother machine?
- 75Which E-mail packages are compatible with ControlCenter3?
- 76Where is the USB port on the machine?
- 77When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 78What is the BRAdmin Professional software used for?
- 79My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 80Pre-Required Procedures (Linux)
- 81Cannot print after a Windows 10 update (June 2020)
- 82Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 83I cannot make borderless prints.
- 84Can I use AirPrint with my Brother machine?
- 85Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 86Locate files scanned with ControlCenter3 (For Windows)
- 87Change the printer driver settings (Windows/macOS)
- 88Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 89I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 90Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 91Where can I get FaceFilter Studio and what can I do with this application?
- 92I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 93When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 94I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 95Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 96When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 97Why doesn't the machine answer when receiving a call?
- 98Can I confirm that the FAX was sent correctly?
- 99I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 100When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.