FAQs & Troubleshooting
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205 Results
- 5106/12/2023My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 5206/12/2023What is the Label List? (P-touch Editor 5.x for Windows)
- 5306/12/2023How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 5406/12/2023How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5506/12/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5606/12/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 5706/12/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 5806/12/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5906/12/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 6006/12/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 6106/12/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 6206/12/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 6306/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 6406/02/2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6504/12/2023Where can I find my Brother printer's serial number?
- 6603/01/2023How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 6701/10/2023What kind of paper can I use for Print Service Plugin?
- 6801/10/2023Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 6911/28/2022I cannot connect my printer to the wireless network with WPS when using WPA3.
- 7011/21/2022How can I connect my printer wirelessly?
- 7111/21/2022How to print a label using AirPrint (For Mac)
- 7210/21/2022Using Web Based Management
- 7310/13/2022Where can I download the latest P-touch Editor for Mac?
- 7409/02/2022What do the indicator lights mean?
- 7506/28/2022How to install Brother software on a computer not connected to the Internet
- 7605/09/2022How do I print labels distributed to multiple printers?
- 7705/02/2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7804/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 7904/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8004/11/2022Install BRAdmin Professional 3
- 8103/31/2022How to delete the registry information and files related to the printer driver
- 8203/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 8303/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 8403/07/2022Where can I download Brother iPrint&Label? (iPrint&Label)
- 8502/16/2022How can I print using Portrait? (iPrint&Label)
- 8602/16/2022Poor print quality when printing on narrow labels. (iPrint&Label)
- 8712/15/2021I cannot connect my printer to a Windows 11 computer via USB.
- 8812/13/2021How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 8912/13/2021How do I connect my computer to the printer using the Wireless Direct mode?
- 9012/09/2021How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 9112/09/2021Using the Printer Setting Tool (for Windows)
- 9212/09/2021The paper settings specified from the server computer are not reflected on the client computer.
- 9312/09/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 9412/09/2021How do I transfer label templates with P-touch Transfer Express?
- 9511/15/2021How can I create a barcode label? (iPrint&Label)
- 9611/04/2021Installing the software
- 9710/26/2021P-touch Editor crashes when I open it on my Mac.
- 9810/25/2021I cannot connect my printer and print via Bluetooth® on macOS 12.
- 9910/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10008/03/2021When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.