FAQs & Troubleshooting
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110 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 51I get a TS error when trying to print on a wireless network.
- 52I cannot save a file downloaded from the Brother support website (For Windows)
- 53I cannot find some option in the Printing preferences. (For Windows)
- 54When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 55Where can I find my Brother machine's serial number?
- 56I cannot connect my machine to a Windows 11 computer via USB.
- 57When I print images, the quality is not good (Linux)
- 58Where can I download Brother iPrint&Scan application for Mac?
- 59The driver installation finished successfully but I cannot print. (Linux)
- 60Set up your Brother machine on a wireless network (Windows/macOS)
- 61Check the firmware version.
- 62I cannot print full-page photos or images using Email Print.
- 63I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 64Check the remaining ink or toner level (Linux)
- 65The downloaded driver's name is different from my machine's name. (Linux)
- 66Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 67Wrong Toner or Wrong Toner Cartridge
- 68Update the Driver or Firmware for your Brother machine
- 69I cannot print on a wireless (Wi-Fi) network (Windows)
- 70The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 71Open the Control Panel (For Windows)
- 72Self-Diagnostic
- 73Cartridge Error
- 74Toner specks
- 75What is the recommended paper?
- 76Black lines down the page
- 77When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 78A security warning appears when accessing Web Based Management via HTTPS.
- 79My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 80Large characters are printed incorrectly. (Linux)
- 81I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 82Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 83I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 84I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 85I am unable to print from a client PC to a printer on a print server. (Linux)
- 86I cannot print on a wireless (Wi-Fi) network (Mac)
- 87Open the Status Monitor (Windows)
- 88What is the difference between the toner cartridge and the drum unit?
- 89I cannot print from my computer via USB.
- 90Poor fixing
- 91In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 92Can I send a print job to multiple machine email addresses using Email Print?
- 93To install the printer driver easily using a tool. (Linux)
- 94Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 95Enable the Brother machine's network interface.
- 96Uninstall the Brother Software and Drivers (Windows)
- 97Access Web Based Management *
- 98Reset the Drum Counter *
- 99"Offline" appears on the Status Monitor. (Windows)
- 100Print the WLAN Report *