FAQs & Troubleshooting
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137 Results
- 5103/23/2016What can happen if the wrong paper is used in your machine.
- 5211/10/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 5311/27/2014I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 5411/25/2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5511/19/2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5609/26/2014What kind of barcodes can I print?
- 5709/25/2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5808/26/2014What is a "Generic PCL Driver"?
- 5906/17/2014I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 6006/05/2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 6101/29/2014I cannot print from Mac OS X.
- 6201/27/2014How do I clean black spots at 108mm (4.25in.) intervals on printed documents?
- 6301/27/2014How do I clean the corona wire of the drum unit?
- 6401/27/2014Replace the drum unit.
- 6501/27/2014How do I clear paper jams?
- 6605/17/2013Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6705/15/2013The print speed slows down.
- 6805/15/2013When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 6905/14/2013Why is the Status light (led) red and the Paper light (led) flashing?
- 7005/14/2013Why is the Status light (led) red and the Toner light (led) on?
- 7105/14/2013Why is the Toner light (led) flashing?
- 7205/14/2013How to clear the red Status light (led)? Why is the Status light (led) red?
- 7305/14/2013Printouts have toner specks.
- 7405/13/2013Printouts have a curl or wave.
- 7505/10/2013Printouts have wrinkles or creases.
- 7605/10/2013Black toner marks appear across the page.
- 7705/10/2013White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 7805/10/2013White lines appears down the page.
- 7905/10/2013Lines appears across the page.
- 8005/10/2013White lines appear across the page.
- 8105/10/2013I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 8205/10/2013What do the LED indications mean?
- 8305/09/2013Printouts are with gray background.
- 8405/09/2013Printouts are faint.
- 8505/09/2013Print on both sides of the paper.
- 8605/08/2013The image is ghosted.
- 8705/01/2013The printed letters are slanted, positioned incorrectly.
- 8804/26/2013White spots appear in areas of dense black printing.
- 8904/26/2013Vertical black lines appear on the printout.
- 9004/25/2013Print a Printer Settings page.
- 9104/25/2013Output sheets are completely black.
- 9205/08/2012In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 9303/20/2012Why does the Drum LED blink?
- 9403/19/2012Replace the toner cartridge.
- 9511/16/2011When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 9611/15/2011There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 9711/02/2011When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9811/02/2011When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9909/26/2011Print on envelopes.
- 10009/22/2011Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?