FAQs & Troubleshooting
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261 Results
- 51Scan using XSane or GIMP (Linux)
- 52The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 53The driver installation finished successfully but I cannot print. (Linux)
- 54When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 55Uninstall the scanner driver. (Linux)
- 56Uninstall printer drivers (Linux)
- 57Pre-Required Procedures (Linux)
- 58I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 59Windows 10 Support Information
- 60I cannot save a file downloaded from the Brother support website (For Windows)
- 61Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 62Scan from the Brother iPrint&Scan application using Windows Phone.
- 63Download a file from the "Downloads" section and save it to Windows 8 computer.
- 64Open the Control Panel (For Windows)
- 65Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 66Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 67Print a web page from iPrint&Scan when using an Android™ mobile device.
- 68Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 69Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 70Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 71How to identify your Operating System (OS).
- 72I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 73Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 74Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 75I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 76I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 77The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 78I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 79The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 80I can print but cannot scan via network. (For Mac)
- 81Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 82I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 83When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 84When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 85My envelopes are jamming. What can I do?
- 86My Brother machine misfeeds paper.
- 87Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 88Which E-mail packages are compatible with ControlCenter3?
- 89Scan a document in Windows 8 and Windows 10.
- 90When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 91Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 92Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 93How do I clear the message "MFC is Busy" or "Connect Failure"?
- 94Can I use non-Brother or third party supplies with the Brother machine?
- 95Can I print from DOS applications?
- 96How do I install the Optional Tray Unit?
- 97How do I install additional memory?
- 98Replace the toner cartridge
- 99My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 100I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)