FAQs & Troubleshooting
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242 Results
- 51I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 52I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 53I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 54The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 55How to identify your Operating System (OS).
- 56The edge of glossy paper is smudged.
- 57Change the printer driver settings (Windows/macOS)
- 58The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 59I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 60When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 61I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 62When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 63When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 64When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 65When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 66When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 67I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 68What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 69My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 70My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 71Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 72I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 73My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 74I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 75My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 76Important points for specifying the scan area (Linux)
- 77I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 78Pre-Required Procedures (Linux)
- 79The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 80The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 81I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 82Locate files scanned with ControlCenter2 (For Macintosh)
- 83Locate files scanned with ControlCenter3 (For Windows)
- 84Can I print from or scan to Android™ Smartphone?
- 85I am sharing my Brother machine. I can print but cannot scan.
- 86When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 87Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 88When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 89Which E-mail packages are compatible with ControlCenter3?
- 90One or more of my colors are not printing (blank). What can I do?
- 91Scan an image and insert it in a Windows XP application
- 92Where can I find my Brother machine's serial number?
- 93When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 94I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 95Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 96I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 97When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 98I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 99Command List of brscan. (Linux)
- 100How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)