FAQs & Troubleshooting
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111 Results
- 51Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 52Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 53"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 54Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 55I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 56Clean the roller
- 57Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 58What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 59A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 60I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 61What is Brother Web Connect?
- 62In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 63Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 64Reset the network settings to the factory default.
- 65The scanning speed is slow when scanning from my machine. (Windows)
- 66Your Brother Machine Cannot Scan over the Network
- 67Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 68Card Jam
- 69Scan and save documents to the Android™ mobile devices using my Brother machine.
- 70Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 71Update the Driver or Firmware for your Brother machine
- 72If You Cannot Complete the Wireless Network Setup Configuration
- 73Set up your Brother machine on a wireless network.
- 74My Brother machine is unresponsive.
- 75The scan result of thick documents is enlarged or its bottom part is cut off.
- 76Open the Control Panel (For Windows)
- 77Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 78I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 79The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 80Scan and save a document in PDF format for Windows (Scan to File)
- 81I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 82Check your machine's IP Address or Node Name
- 83Clean the scanner
- 84I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 85I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 86"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 87I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 88The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 89The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 90Check the firmware version.
- 91Important points you need to confirm before configuring your Brother machine for a wireless network.
- 92Change the brscan5 scan settings using XSane (Linux)
- 93Install BRAdmin Professional 3
- 94Enable or disable the Brother machine's USB interface.
- 95Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 96I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 97A gray line or margin appears on the side of the scanned document.
- 98Access Web Based Management
- 99My scanned image is missing.
- 100Open the "Scanners and Cameras" and Properties.