FAQs & Troubleshooting
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93 Results
- 51Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 52I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 53I cannot save a file downloaded from the Brother support website (For Windows)
- 54Scan Unable
- 55Clean the roller
- 56Clean the scanner
- 57If You Want to Check that Your Network Devices are Working Correctly
- 58Your Brother Machine Cannot Scan over the Network
- 59The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 60The scan result of thick documents is enlarged or its bottom part is cut off.
- 61Scan error due to length, reduce length
- 62How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 63Uninstall the drivers. (macOS 10.14 - macOS 12)
- 64The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 65What do the LED indications mean?
- 66Service Call
- 67"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 68Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 69I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 70Load Documents
- 71My scanned image is missing.
- 72Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 73Scan and save documents to the Android™ mobile devices using my Brother machine.
- 74Open the "Scanners and Cameras" and Properties.
- 75Paper suitable for scanning
- 76Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 77Scan and save a document in PDF format for Windows (Scan to File)
- 78Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 79Scan a document in Windows 8 and Windows 10.
- 80I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 81Install BRAdmin Professional 3
- 82Access Web Based Management
- 83Open the Control Panel (For Windows)
- 84On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 85I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 86The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 87Reset the network settings to the factory default.
- 88I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 89Change the brscan5 scan settings using XSane (Linux)
- 90Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 91Card Jam
- 92The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 93When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?