FAQs & Troubleshooting
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112 Results
- 5111/18/2020Printing is not possible. (P-touch Editor 5.0 for Mac)
- 5211/02/2020The half cut is either too deep or not deep enough.
- 5310/30/2020How do I print the inserted image maintaining its original size?
- 5410/30/2020When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 5510/13/2020How to use the Sequential Numbering function
- 5610/07/2020How do I use a template? (P-touch Editor 5.1 for Mac)
- 5710/07/2020How do I use a template? (P-touch Editor 5.0 for Mac)
- 5809/15/2020The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 5909/10/2020How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
- 6009/10/2020How can I print vertical labels? (P-touch Editor 3.2 for Mac)
- 6109/10/2020How do I center text on the label? (P-touch Editor for Mac)
- 6209/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6308/26/2020How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
- 6408/25/2020I cannot find the template files. (P-touch Editor 3.x for Mac)
- 6508/25/2020How do I create name badges by joining "First Name" and "Last Name" fields together?
- 6607/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 6707/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 6806/12/2020The tape got jammed or stuck in the printer.
- 6906/04/2020When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 7006/03/2020When I try to use the database function, an application error occurs.
- 7106/02/2020I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 7205/29/2020During installation, the Next button cannot be selected, or the status bar never finishes.
- 7305/28/2020The printed label contains blank horizontal lines.
- 7405/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 7505/19/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 7605/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 7705/18/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 7805/13/2020How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 7905/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8005/07/2020How to use a 9/64" (3.5 mm) wide tape
- 8104/07/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
- 8204/07/2020How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.1 for Mac)
- 8304/06/2020P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 8403/27/2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8503/05/2020I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 8612/11/2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 8703/20/2019I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 8803/12/2019When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 8901/18/2019"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 9001/17/2019The driver downloaded from the website cannot be installed.
- 9112/14/2018I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 9212/14/2018I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 9311/29/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 9408/16/2018Can my printer use TZ/TZe tapes?
- 9507/23/2018The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 9602/21/2018What is the difference between the Auto Format command and the Apply Layout Style command?
- 9712/22/2017The top and base layers of the laminated tape are misaligned.
- 9808/03/2017The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 9902/16/2015How can I use the Sequential Numbering function? (P-touch Editor 5.1 for Mac)
- 10002/10/2015How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)