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FAQs & Troubleshooting |
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- 103/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 203/17/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 302/15/2023Can not scan a long document.
- 404/14/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 505/14/2019Your Brother Machine Cannot Scan over the Network
- 601/21/2019When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 708/10/2018I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 801/25/2018I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 904/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 1003/24/2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 1102/10/2016The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 1211/18/2015On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.