FAQs & Troubleshooting
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183 Results
- 1(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 3Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 4What methods can I use to configure wireless settings?
- 5How do I transfer label or slip templates?
- 6Where can I find my Brother printer's serial number?
- 7What iOS mobile application can I use?
- 8I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 9My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 10P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 11How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 12The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 13Use Remote Update to download files to your printer from an FTP server
- 14How do I connect the printer and my mobile device via Bluetooth®?
- 15(Video) What is the JPEG printing and how can I use it?
- 16How do I uninstall the printer driver?
- 17What Android™ mobile application can I use?
- 18How can I connect the printer to my mobile device via Wi-Fi®?
- 19How to connect to a DC power socket (Optional)
- 20How to charge the rechargeable Li-ion battery
- 21Printing is not possible. (USB connection)
- 22Installing a CA certificate
- 23The LED indicator or the LCD is not lit.
- 24How do I connect the printer to my computer via Wi-Fi® using an access point?
- 25Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 26How do I reset Wi-Fi® setting?
- 27I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 28I cannot print after updating the firmware or font data.
- 29When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 30How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 32The printed label length is not as expected.
- 33How do I disable broadcasting the printer to AirPrint-compatible devices?
- 34Using the Communication Settings (for Windows)
- 35Using the Device Settings (for Windows)
- 36How do I switch to and use the mass storage mode?
- 37How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 38What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 39The paper settings specified from the server computer are not reflected on the client computer.
- 40How to connect to an AC power outlet (Optional)
- 41How to identify your Operating System (OS) for Windows or Mac
- 42How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43Why doesn't my printer turn on when the Power button is pressed?
- 44Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 45Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 46My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 47Installing the LPR driver and CUPS wrapper driver (Linux®)
- 48Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 49This printer is not detected when establishing a Bluetooth® connection.
- 50The printer does not print or a printing error occurs.
