FAQs & Troubleshooting
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- 1Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 2The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 3The printer does not enter the sleep mode when it is connected via a wireless LAN.
- 4What methods can I use to configure wireless settings?
- 5(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7(Video) What is the JPEG printing and how can I use it?
- 8Use Remote Update to download files to your printer from an FTP server
- 9This printer is not detected when establishing a Bluetooth® connection.
- 10(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 11How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15How do I insert/change the paper or label roll?
- 16How do I transfer label or slip templates?
- 17What Android™ mobile application can I use?
- 18My computer/mobile device shows two Bluetooth® printers and after pairing my printer I cannot print and get a communication error.
- 19The LED indicator or the LCD is not lit.
- 20How do I reset Wi-Fi® setting?
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 23The paper settings specified from the server computer are not reflected on the client computer.
- 24My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 25My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 26How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 27Where can I find my Brother printer's serial number?
- 28The printer does not print or a printing error occurs.
- 29(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 30Where can I find the printer's network settings, such as IP address?
- 31How do I connect the printer and my mobile device via Bluetooth®?
- 32What iOS mobile application can I use?
- 33How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34What is the JPEG printing and how can I use it?
- 35Will my printer automatically turn itself off?
- 36Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 37When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 38(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39How to use the Paper Size Setup (for Windows)
- 40Using the Device Settings (for Windows)
- 41I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 42How do I uninstall the printer driver?
- 43How to connect to a DC power socket (Optional)
- 44How to charge the rechargeable Li-ion battery
- 45How to delete the registry information and files related to the printer driver
- 46How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 47I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 48Print free-length labels with the set length (Linux®)
- 49Adding a custom media size for continuous roll (Linux®)
- 50Installing a CA certificate