FAQs & Troubleshooting
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158 Results
- 1How do I insert/change the paper or label roll?
- 2How to charge the rechargeable Li-ion battery
- 3This printer is not detected when establishing a Bluetooth® connection.
- 4Where can I find my Brother printer's serial number?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6How do I connect the printer and my mobile device via Bluetooth®?
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8Will my printer automatically turn itself off?
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10How do I transfer label or slip templates?
- 11What is the Label List? (P-touch Editor 5.x for Windows)
- 12I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 15What iOS mobile application can I use?
- 16How to install the rechargeable Li-ion battery
- 17Printing is not possible. (USB connection)
- 18Uninstalling the printer drivers (Linux®)
- 19How do I uninstall the printer driver?
- 20How to identify your Operating System (OS) for Windows or Mac
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The LED indicator or the LCD is not lit.
- 23What is the JPEG printing and how can I use it?
- 24The paper settings specified from the server computer are not reflected on the client computer.
- 25Using the Device Settings (for Windows)
- 26(Video) What is the JPEG printing and how can I use it?
- 27How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 28(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 29How to connect to a DC power socket (Optional)
- 30Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 31I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 32When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 33The printer does not print or a printing error occurs.
- 34How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 35How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 36Using the Communication Settings (for Windows)
- 37What Android™ mobile application can I use?
- 38P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 39(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 40How do I clean my machine?
- 41How to connect to an AC power outlet (Optional)
- 42(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 43(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 45Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 46How to install Brother software on a computer not connected to the Internet
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49How do I transfer label templates with P-touch Transfer Express?
- 50I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)