FAQs & Troubleshooting
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131 Results
- 1The print quality is poor, and the image is too light or dark.
- 2Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 3How can I install the printer driver only? (for Windows)
- 4How do I transfer label or slip templates?
- 5How do I connect RJ printer to my computer?
- 6How to charge the rechargeable Li-ion battery
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8The paper settings specified from the server computer are not reflected on the client computer.
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10What iOS mobile application can I use?
- 11A communication error occurs when printing via serial cable (RS-232C).
- 12How do I transfer label templates with P-touch Transfer Express?
- 13The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 14What Android™ mobile application can I use?
- 15How to use the RJ Utility (for Windows)
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 18(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19How do I disable broadcasting the printer to AirPrint-compatible devices?
- 20How to connect to a DC power outlet (Optional)
- 21How to install the rechargeable Li-ion Battery (Optional)
- 22How do I switch to and use the mass storage mode?
- 23What is the Label List? (P-touch Editor 5.x for Windows)
- 24How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26Printing is not possible. (USB connection)
- 27I have an occasional printing problem.
- 28(Video) When I print many continuous labels, part of the label data is printed twice.
- 29(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 30When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 31My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34How do I install the Software for wireless network environment using the installer CD-ROM and temporarily using a USB cable?
- 35Will my printer automatically turn itself off?
- 36How do I install/change the RD roll?
- 37How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 38How to identify your Operating System (OS) for Windows or Mac
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40How to connect to an AC power outlet (Optional)
- 41My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 42How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 43How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45The driver downloaded from the website cannot be installed.
- 46(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 50When printing from an application, the application's "Collate" setting does not work correctly.