FAQs & Troubleshooting
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108 Results
- 1The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 2When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 3How do I transfer label templates with P-touch Transfer Express for Windows Mobile?
- 4The print quality is poor, and the image is too light or dark.
- 5A communication error occurs when printing via serial cable (RS-232C).
- 6How do I install/change the RD roll?
- 7The driver downloaded from the website cannot be installed.
- 8The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 9How do I connect RJ printer to my computer?
- 10What Android™ mobile application can I use?
- 11When I print many continuous labels, part of the label data is printed twice.
- 12Where can I find my Brother printer's serial number?
- 13How to use the RJ Utility (for Windows)
- 14How can I install the printer driver only? (for Windows)
- 15Will my printer automatically turn itself off?
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 18How do I transfer label or slip templates?
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20Printing is not possible. (USB connection)
- 21How do I transfer label templates with P-touch Transfer Express?
- 22I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 23How to connect to a DC power outlet (Optional)
- 24How to connect to an AC power outlet (Optional)
- 25How to identify your Operating System (OS) for Windows or Mac
- 26How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 28How to install Brother software on a computer not connected to the Internet
- 29How to identify the printer's firmware version
- 30I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 31I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 32What do the indicator lights mean?
- 33How to delete the registry information and files related to the printer driver
- 34What is the Label List? (P-touch Editor 5.x for Windows)
- 35How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 36How to charge the rechargeable Li-ion battery
- 37Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 38The printer automatically turns off when not used for a while.
- 39Can I directly operate my printer from a self-developed application software and print a label?
- 40My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 41How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 42The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 43Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 44I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 45I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 50"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?