FAQs & Troubleshooting
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98 Results
- 1How do I connect RJ printer to my computer?
- 2The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4The Bluetooth® installation asks me for a PIN (or Pass Key). Where can I find this information?
- 5What iOS mobile application can I use?
- 6When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8What is P-touch Library?
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10How to identify the printer's firmware version
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 13How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 14Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 15My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 16How do I install/change the RD roll?
- 17How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 19Where can I find my Brother printer's serial number?
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 22What Android™ mobile application can I use?
- 23How to use the RJ Utility (for Windows)
- 24A communication error occurs when printing via serial cable (RS-232C).
- 25The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 26I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 27How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 28How to identify your Operating System (OS) for Windows or Mac
- 29How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 30The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 31How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 32Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 33I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 34What do the indicator lights mean?
- 35I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 36The printer automatically turns off when not used for a while.
- 37Can I directly operate my printer from a self-developed application software and print a label?
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39How do I uninstall the printer driver?
- 40How do I print vertical text? (P-touch Editor 5.x for Windows)
- 41How do I clean my machine?
- 42Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 43What is the Label List? (P-touch Editor 5.x for Windows)
- 44When I print a long label or many labels continuously, printing suddenly stops.
- 45How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49How to connect to a DC power outlet (Optional)
- 50How to connect to an AC power outlet (Optional)