FAQs & Troubleshooting
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159 Results
- 5106/12/2023How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5206/12/2023How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5306/12/2023How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 5406/12/2023The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 5506/12/2023The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 5606/12/2023The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 5706/12/2023How to use the Numbering function (P-touch Editor 5.x for Windows)
- 5806/12/2023The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 5906/12/2023How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 6006/12/2023Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 6111/21/2022How can I connect my printer wirelessly?
- 6210/21/2022Using Web Based Management
- 6306/28/2022How to install Brother software on a computer not connected to the Internet
- 6405/23/2022How do I connect the printer to my computer via Wi-Fi®?
- 6505/18/2022I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 6605/16/2022How can I connect the printer to my mobile device via Wi-Fi®?
- 6705/09/2022How can I change the IP address in order to use the product in a different network environment?
- 6804/26/2022How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 6904/26/2022I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 7004/26/2022Using the Communication Settings (for Windows)
- 7104/18/2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7204/11/2022Install BRAdmin Professional 3
- 7303/31/2022How to delete the registry information and files related to the printer driver
- 7403/28/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 7503/28/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 7612/09/2021Using the Printer Setting Tool (for Windows)
- 7712/09/2021The paper settings specified from the server computer are not reflected on the client computer.
- 7812/09/2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 7912/09/2021How do I transfer label templates with P-touch Transfer Express?
- 8010/08/2021Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8107/16/2021How to use the Paper Size Setup (for Windows)
- 8201/06/2021How do I disable broadcasting the printer to AirPrint-compatible devices?
- 8311/27/2020How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 8411/26/2020What do the indicator lights mean?
- 8511/18/2020How do I switch to and use the mass storage mode?
- 8611/18/2020How to install the rechargeable Li-ion Battery
- 8710/26/2020Using the Device Settings (for Windows)
- 8810/20/2020How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 8910/20/2020The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 9010/15/2020The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 9109/04/2020How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9207/14/2020How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9307/09/2020How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 9405/22/2020When I print a long label or many labels continuously, printing suddenly stops.
- 9505/21/2020I have an occasional printing problem.
- 9605/19/2020How do I print vertical text? (P-touch Editor 5.x for Windows)
- 9705/19/2020How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 9805/19/2020How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 9905/18/2020My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 10005/13/2020I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)