FAQs & Troubleshooting
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174 Results
- 1My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 2The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4How do I transfer label or slip templates?
- 5How do I reset Wi-Fi® setting?
- 6How do I insert/change the paper or label roll?
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8Use Remote Update to download files to your printer from an FTP server
- 9How can I connect my printer wirelessly?
- 10What iOS mobile application can I use?
- 11How to install the rechargeable Li-ion Battery
- 12The LED indicator or the LCD is not lit.
- 13How do I connect RJ printer to my computer?
- 14Will my printer automatically turn itself off?
- 15How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 16How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17I cannot connect my machine to the wireless network.
- 18P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 19The paper settings specified from the server computer are not reflected on the client computer.
- 20Where can I find my Brother printer's serial number?
- 21When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 22I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 23What Android™ mobile application can I use?
- 24How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 25Printing is not possible. (USB connection)
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27This printer is not detected when establishing a Bluetooth® connection.
- 28Using the Communication Settings (for Windows)
- 29I cannot connect my printer to a Windows 11 computer via USB.
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31How do I connect the printer to my computer via Wi-Fi®?
- 32Where can I find the printer's network settings, such as IP address?
- 33How to charge the rechargeable Li-ion battery
- 34How do I clean my machine?
- 35I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 37The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 38How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 39Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 40Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 41Using the Device Settings (for Windows)
- 42How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 43The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 44When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 45Installing a CA certificate
- 46How to install Brother software on a computer not connected to the Internet
- 47The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 48(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49How to use the Paper Size Setup (for Windows)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)