FAQs & Troubleshooting
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174 Results
- 1My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 2The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 3How do I reset Wi-Fi® setting?
- 4How do I transfer label or slip templates?
- 5Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 6Use Remote Update to download files to your printer from an FTP server
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8How do I insert/change the paper or label roll?
- 9What iOS mobile application can I use?
- 10How can I connect my printer wirelessly?
- 11How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 12How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 13I cannot connect my machine to the wireless network.
- 14How to install the rechargeable Li-ion Battery
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 17The LED indicator or the LCD is not lit.
- 18How do I connect RJ printer to my computer?
- 19Will my printer automatically turn itself off?
- 20The paper settings specified from the server computer are not reflected on the client computer.
- 21Printing is not possible. (USB connection)
- 22Where can I find my Brother printer's serial number?
- 23I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26Using the Communication Settings (for Windows)
- 27I cannot connect my printer to a Windows 11 computer via USB.
- 28When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 29What Android™ mobile application can I use?
- 30How do I connect the printer to my computer via Wi-Fi®?
- 31Where can I find the printer's network settings, such as IP address?
- 32How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 33How to charge the rechargeable Li-ion battery
- 34This printer is not detected when establishing a Bluetooth® connection.
- 35The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37How do I clean my machine?
- 38Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 39How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 40The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 41I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 42I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 44What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 45How to install Brother software on a computer not connected to the Internet
- 46Using the Device Settings (for Windows)
- 47I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 48How to identify your Operating System (OS) for Windows or Mac
- 49When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 50Installing a CA certificate