FAQs & Troubleshooting
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161 Results
- 1The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 2My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 3How do I transfer label or slip templates?
- 4How do I insert/change the paper or label roll?
- 5How do I transfer label templates with P-touch Transfer Express?
- 6Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 7Use Remote Update to download files to your printer from an FTP server
- 8P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 9How do I connect RJ printer to my computer?
- 10How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 11What iOS mobile application can I use?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What Android™ mobile application can I use?
- 14How do I reset Wi-Fi® setting?
- 15Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 16I cannot connect my machine to the wireless network.
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18Will my printer automatically turn itself off?
- 19I cannot connect my printer to a Windows 11 computer via USB.
- 20When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 21I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 22How to connect to a DC power outlet (Optional)
- 23How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 24Printing is not possible. (USB connection)
- 25Creating a label with OpenOffice (Linux®)
- 26How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 27I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 28When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 29I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 30Where can I find my Brother printer's serial number?
- 31When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 32The LED indicator or the LCD is not lit.
- 33How to open the Devices and Printers window
- 34This printer is not detected when establishing a Bluetooth® connection.
- 35The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 36How can I connect my printer wirelessly?
- 37Where can I find the printer's network settings, such as IP address?
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 40I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 41Installing a CA certificate
- 42How do I connect the printer and my mobile device via Bluetooth®? (For Apple Devices)
- 43Using the Printer Setting Tool (for Windows)
- 44How to identify the printer's firmware version
- 45How do I connect the printer to my computer via Wi-Fi®?
- 46How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 47Print free-length labels with the set length (Linux®)
- 48How to install Brother software on a computer not connected to the Internet
- 49My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 50How do I disable broadcasting the printer to AirPrint-compatible devices?