FAQs & Troubleshooting
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163 Results
- 1The LED indicator or the LCD is not lit.
- 2How do I transfer label or slip templates?
- 3Use Remote Update to download files to your printer from an FTP server
- 4The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 5I cannot connect my printer to a Windows 11 computer via USB.
- 6Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 7Printing is not possible. (USB connection)
- 8How do I insert/change the paper or label roll?
- 9How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 10Where can I find the printer's network settings, such as IP address?
- 11The paper settings specified from the server computer are not reflected on the client computer.
- 12How to identify the printer's firmware version
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 15What Android™ mobile application can I use?
- 16The printer does not print, or there is a printing error.
- 17Using the Communication Settings (for Windows)
- 18Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 19How do I transfer label templates with P-touch Transfer Express?
- 20Will my printer automatically turn itself off?
- 21How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 22How to install Brother software on a computer not connected to the Internet
- 23How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 24I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25What iOS mobile application can I use?
- 26What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 27How to install the rechargeable Li-ion Battery
- 28How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 29My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 30I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 31(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 32(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 33(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 34I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 35Some of the print options in OpenOffice do not work. (Linux®)
- 36Uninstalling the printer drivers (Linux®)
- 37Can I set a different media width when using an OpenOffice template? (Linux®)
- 38The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 39How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Printed paper contains streaks or paper is not fed correctly.
- 42Using the Device Settings (for Windows)
- 43How do I connect the printer to my computer via Wi-Fi®?
- 44How do I uninstall the printer driver?
- 45How to charge the rechargeable Li-ion battery
- 46The print quality is poor.
- 47How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 48What is the Label List? (P-touch Editor 5.x for Windows)
- 49How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.