FAQs & Troubleshooting
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161 Results
- 1The printer does not print, or there is a printing error.
- 2The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 3How do I reset Wi-Fi® setting?
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5Printing is not possible. (USB connection)
- 6How do I insert/change the paper or label roll?
- 7P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 8How do I connect the printer to my computer via Wi-Fi®?
- 9How do I transfer label or slip templates?
- 10The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 11How do I transfer label templates with P-touch Transfer Express?
- 12How to connect to an AC power outlet (Optional)
- 13My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 14How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 17What iOS mobile application can I use?
- 18Will my printer automatically turn itself off?
- 19My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 20What is the Label List? (P-touch Editor 5.x for Windows)
- 21How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 22What do the indicator lights mean?
- 23The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 24What Android™ mobile application can I use?
- 25Where can I find the printer's network settings, such as IP address?
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28How to connect to a DC power outlet (Optional)
- 29How to charge the rechargeable Li-ion battery
- 30My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 31How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 32When I connect the printer to my computer via Bluetooth® and print multiple sheets, the printer stops in the middle of printing.
- 33The LED indicator or the LCD is not lit.
- 34How do I connect the printer and my mobile device via Bluetooth®? (For Apple Devices)
- 35This printer is not detected when establishing a Bluetooth® connection.
- 36Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 37How do I uninstall the printer driver?
- 38How do I connect RJ printer to my computer?
- 39How do I initialize and clear the printer to factory default settings?
- 40How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 41Adding a custom media size for continuous roll (Linux®)
- 42How to open the Devices and Printers window
- 43When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45How can I connect my printer wirelessly?
- 46How do I switch to and use the mass storage mode?
- 47What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 48How to install the rechargeable Li-ion Battery
- 49How do I clean my machine?
- 50How do I create a label using a template? (P-touch Editor 5.x for Windows)