FAQs & Troubleshooting
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174 Results
- 1The printer does not print, or there is a printing error.
- 2How do I transfer label or slip templates?
- 3How do I insert/change the paper or label roll?
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5The LED indicator or the LCD is not lit.
- 6Will my printer automatically turn itself off?
- 7How to charge the rechargeable Li-ion battery
- 8This printer is not detected when establishing a Bluetooth® connection.
- 9How to install the rechargeable Li-ion Battery
- 10Use Remote Update to download files to your printer from an FTP server
- 11When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 12Printing is not possible. (USB connection)
- 13The WLAN icon appears on the LCD, but the printer cannot communicate with other devices via a wireless LAN.
- 14How do I connect the printer to my computer via Wi-Fi®?
- 15How to connect to a DC power outlet (Optional)
- 16Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 17Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 18What Android™ mobile application can I use?
- 19The machine cannot print over the network. / The machine is not found on the network even after successful installation.
- 20(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 22How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 23Creating a label with GIMP (Linux®)
- 24(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 25My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 26P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 27I cannot connect my printer to a Windows 11 computer via USB.
- 28When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 29Uninstalling the printer drivers (Linux®)
- 30Installing a CA certificate
- 31How can I connect my printer wirelessly?
- 32How to connect to an AC power outlet (Optional)
- 33How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 34I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Where can I find my Brother printer's serial number?
- 36I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 37I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 38I cannot connect my machine to the wireless network.
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42The printed label length is not as expected.
- 43Printed paper contains streaks or paper is not fed correctly.
- 44How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 45How do I clean my machine?
- 46My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 47Creating a label with OpenOffice (Linux®)
- 48Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 49My Apple device (iPad, iPhone, iPod touch, etc.) does not automatically reconnect via Bluetooth® when I turn the printer off and on again, or when the device moves out of range.
- 50I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)