FAQs & Troubleshooting
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85 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 3This printer is not detected when establishing a Bluetooth® connection.
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5Where can I find my Brother printer's serial number?
- 6I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 7When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 8What iOS mobile application can I use?
- 9The side margins are incorrect.
- 10My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 11I cannot connect my printer to a Windows 11 computer via USB.
- 12Installing a CA certificate
- 13How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 14How do I transfer label templates with P-touch Transfer Express?
- 15I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 16I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 17Printing from an Android™ device
- 18How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 19There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 20The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 21The paper is jammed in the printer.
- 22I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23How do I create and transfer templates? (for Mac)
- 24Installing the CUPS wrapper/LPR printer driver (Linux®)
- 25What Android™ mobile application can I use?
- 26Printing is not possible. (USB connection)
- 27Supported File Formats and how to print on Raspbian lite (Linux®)
- 28How to install Brother software on a computer not connected to the Internet
- 29What is the JPEG printing and how can I use it?
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 31How to delete the registry information and files related to the printer driver
- 32How to identify your Operating System (OS) for Windows or Mac
- 33What is the Label List? (P-touch Editor 5.x for Windows)
- 34When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 35The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37How to charge the rechargeable Li-ion battery
- 38How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 39The printer does not turn on, so I cannot print.
- 40Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 41Information before downloading for Raspbian/Raspbian lite (Linux®)
- 42When printing from an application, the application's "Collate" setting does not work correctly.
- 43How to identify the printer's firmware version
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 46What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 47(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 48Uninstalling the printer driver (Linux®)
- 49(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50How to open the Devices and Printers window