FAQs & Troubleshooting
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126 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Installing the software
- 3Using the Communication Settings (for Windows)
- 4Using the Printer Setting Tool (for Windows)
- 5What iOS mobile application can I use?
- 6Using the Printer Setting Tool (for Mac)
- 7Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 8Uninstalling the printer drivers (Linux®)
- 9The latest printer driver was successfully installed, but the driver did not update correctly.
- 10Where can I find my Brother printer's serial number?
- 11How do I connect my printer to the computer via Wi-Fi® using an access point? (Windows 11 24H2)
- 12Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 13When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 14P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 15What Android™ mobile application can I use?
- 16What do the indicator lights mean?
- 17Printing from a Windows PC or Mac
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19How to connect to a DC power outlet (optional)
- 20How to charge the rechargeable Li-ion battery
- 21Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23The Wi-Fi® connection takes time.
- 24How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 25How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 26The paper is jammed in the printer.
- 27(Video) How do I print vertical text? (P-touch Editor 5.x for Windows)
- 28How to open the Devices and Printers window
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31How to identify your Operating System (OS) for Windows or Mac
- 32Printing is not possible. (USB connection)
- 33How do I turn the printer off?
- 34I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 35The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 36How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 37I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 38When printing from an application, the application's "Collate" setting does not work correctly.
- 39Getting ready to use your printer.
- 40Using the Device Settings (for Windows)
- 41How do I uninstall the printer driver?
- 42How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 43When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 44I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 45I cannot connect my printer to a Windows 11 computer via USB.
- 46I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 47What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 48How to install the rechargeable Li-ion battery (optional)
- 49How to connect to an AC power outlet (optional)
- 50The print quality is poor, and the image is too light or dark.
