FAQs & Troubleshooting
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122 Results
- 1How do I connect my printer via Wi-Fi®?
- 2Installing the software
- 3Using the Printer Setting Tool (for Windows)
- 4Printing from a Windows PC or Mac
- 5What iOS mobile application can I use?
- 6Using the Communication Settings (for Windows)
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8What Android™ mobile application can I use?
- 9Uninstalling the printer drivers (Linux®)
- 10How do I transfer templates to the printer?
- 11How do I turn the printer off?
- 12Using the Printer Setting Tool (for Mac)
- 13Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 16The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 17Printing is not possible. (USB connection)
- 18P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 19How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 20Where can I find my Brother printer's serial number?
- 21The Wi-Fi® connection takes time.
- 22How do I transfer label templates with P-touch Transfer Express?
- 23Using the Device Settings (for Windows)
- 24How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 25What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 26I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 27When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 28I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot connect my printer to a Windows 11 computer via USB.
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31How to connect to an AC power outlet (optional)
- 32Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 33How to install the rechargeable Li-ion battery (optional)
- 34How to identify your Operating System (OS) for Windows or Mac
- 35I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 36Printing from an Android™ device
- 37The side margins are incorrect.
- 38How to connect to a DC power outlet (optional)
- 39The print quality is poor, and the image is too light or dark.
- 40(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44The latest printer driver was successfully installed, but the driver did not update correctly.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 47The paper is jammed in the printer.
- 48The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 49I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 50I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)