FAQs & Troubleshooting
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107 Results
- 1How do I transfer label templates with P-touch Transfer Express?
- 2What is the JPEG printing and how can I use it?
- 3Installing the software
- 4P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 5Printing from a Windows PC or Mac
- 6How do I turn the printer off?
- 7Where can I find my Brother printer's serial number?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The print quality is poor, and the image is too light or dark.
- 10How do I transfer templates to the printer?
- 11What Android™ mobile application can I use?
- 12The latest printer driver was successfully installed, but the driver did not update correctly.
- 13Using the Device Settings (for Windows)
- 14Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 15Printing is not possible. (USB connection)
- 16Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18How to install the rechargeable Li-ion battery (optional)
- 19How do I clean the platen roller?
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21Uninstalling the printer drivers (Linux®)
- 22How to delete the registry information and files related to the printer driver
- 23I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26Using the Printer Setting Tool (for Windows)
- 27How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 28Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 29I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 32Pages don't print. What should I do?
- 33How to identify the printer's firmware version
- 34The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 35I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 36How do I uninstall the printer driver?
- 37How to identify your Operating System (OS) for Windows or Mac
- 38I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 39When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 40P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 41The side margins are incorrect.
- 42How to connect to a DC power outlet (optional)
- 43How to charge the rechargeable Li-ion battery
- 44Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 45I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47When printing from an application, the application's "Collate" setting does not work correctly.
- 48How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 49Using the Communication Settings (for Windows)
- 50The top margin is incorrect.