FAQs & Troubleshooting
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107 Results
- 1How do I turn the printer off?
- 2How do I transfer label templates with P-touch Transfer Express?
- 3Installing the software
- 4Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 5What is the JPEG printing and how can I use it?
- 6Printing from a Windows PC or Mac
- 7Printing is not possible. (USB connection)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The print quality is poor, and the image is too light or dark.
- 10Where can I find my Brother printer's serial number?
- 11The latest printer driver was successfully installed, but the driver did not update correctly.
- 12What Android™ mobile application can I use?
- 13How do I transfer templates to the printer?
- 14P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 15How to install the rechargeable Li-ion battery (optional)
- 16Using the Printer Setting Tool (for Windows)
- 17What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 20I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22How to connect to an AC power outlet (optional)
- 23How do I clean the platen roller?
- 24Using the Device Settings (for Windows)
- 25How to identify your Operating System (OS) for Windows or Mac
- 26How do I print the inserted image maintaining its original size? (P-touch Editor 5.x for Windows)
- 27I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 28How to charge the rechargeable Li-ion battery
- 29The side margins are incorrect.
- 30The top margin is incorrect.
- 31I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 32Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34When printing from an application, the application's "Collate" setting does not work correctly.
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36How to connect to a DC power outlet (optional)
- 37I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 38Uninstalling the printer drivers (Linux®)
- 39How do I switch to and use the mass storage mode?
- 40How do I uninstall the printer driver?
- 41The paper is jammed in the printer.
- 42I connected multiple printers of the same model to one computer but can only print from one of them.
- 43Pages don't print. What should I do?
- 44Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 45The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 46What do the indicator lights mean?
- 47How to insert paper
- 48I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)