FAQs & Troubleshooting
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74 Results
- 1How do I install the printer driver from the CD-ROM? (for Windows)
- 2How do I transfer label or slip templates?
- 3Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 4Printing is not possible. (USB connection)
- 5What Android™ mobile application can I use?
- 6How to reduce the time to start printing after clicking the [Print] button
- 7When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 8How to install the rechargeable Ni-MH Battery (Optional)
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 11How to install the rechargeable Li-ion Battery (Optional)
- 12How to connect to a DC power outlet (Optional)
- 13Uninstalling the printer drivers (Linux®)
- 14How do I connect the printer and my computer via USB cable?
- 15How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 16How to charge the rechargeable Ni-MH battery
- 17How do I transfer label templates with P-touch Transfer Express?
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19How to open the Devices and Printers window
- 20How to charge the rechargeable Li-ion battery
- 21How do I print from a computer?
- 22The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 23Where can I find my Brother printer's serial number?
- 24How to connect to a DC power outlet (Optional)
- 25Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 26The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 27How to connect to an AC power outlet (Optional)
- 28I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 29How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 32I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 33Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 34The paper is jammed in the printer.
- 35I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 36What do the indicator lights mean?
- 37How to identify the printer's firmware version
- 38How do I uninstall the printer driver?
- 39How do I clean the Platen Roller?
- 40The print quality is poor, and the image is too light or dark.
- 41How to insert paper
- 42How to identify your Operating System (OS) for Windows or Mac
- 43What is the Label List? (P-touch Editor 5.x for Windows)
- 44P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46What is IrDA?
- 47Some of the print options in OpenOffice do not work. (Linux®)
- 48The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 49How do I transfer templates or other data from the computer to the printer?
- 50Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)