FAQs & Troubleshooting
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74 Results
- 1How do I install the printer driver from the CD-ROM? (for Windows)
- 2What Android™ mobile application can I use?
- 3I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 4How to reduce the time to start printing after clicking the [Print] button
- 5How to connect to an AC power outlet (Optional)
- 6Printing is not possible. (USB connection)
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9How to charge the rechargeable Li-ion battery
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11Uninstalling the printer drivers (Linux®)
- 12How do I uninstall the printer driver?
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14How to charge the rechargeable Ni-MH battery
- 15How to install the rechargeable Ni-MH Battery (Optional)
- 16How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 17How to identify your Operating System (OS) for Windows or Mac
- 18Where can I find my Brother printer's serial number?
- 19I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21How to open the Devices and Printers window
- 22How do I transfer label or slip templates?
- 23The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 24How do I transfer label templates with P-touch Transfer Express?
- 25How to install the rechargeable Li-ion Battery (Optional)
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 27How do I clean the Platen Roller?
- 28Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30What is the JPEG printing and how can I use it?
- 31How do I connect the printer and my computer via USB cable?
- 32How do I print from a computer?
- 33How to insert paper
- 34How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 37What is IrDA?
- 38I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 39Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 40How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 41I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 42The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 43Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 44The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46How do I transfer templates or other data from the computer to the printer?
- 47How to connect to a DC power outlet (Optional)
- 48The print quality is poor, and the image is too light or dark.
- 49How to identify the printer's firmware version
- 50Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)